DELIVERY AND RETURNS

Hello there!

Here is everything you will need to know about deliveries and returns.

 

Orders placed before midday (GMT) between Monday and Thursday will be dispatched via Royal Mail within 1-2 working days. Orders after midday Thursday might take an extra working day to dispatch. Working days are Monday to Friday.

 

Please check the Royal Mail website for any delays due to strikes etc which may cause some delivery delays - https://www.royalmail.com/latest-news

 

GIFT ORDERS

If you would like a gift or card sent directly to your loved ones, just place your order and add a note to your cart. We will handwrite your message on the card or on a notelet.   

DELIVERY CHARGES AND TIMES

Placing an order is simple and secure. All UK deliveries default to free 2nd class post. If you need your order slightly quicker, we do have postal upgrades available which can be selected in the cart at checkout.

 

Overseas deliveries are sent via Royal Mail Tracked and Sign For and are at a flat rate fee no matter how much you order.

 

UK

FREE 2nd Class Royal Mail Delivery (2-3 working days) on all items.

For 1st Class Royal Mail Delivery it's £2.50 flat rate for prints, £1 for single cards and £2 for 6 pack of cards (delivery 1-2 working days).

For Royal Mail Special Delivery it’s £7.65 flat rate for prints and 6 pack of cards, and £6.85 for single cards (delivery is the next day if orders are placed before midday).

EU

Please purchase our products from https://www.wolfandbadger.com/uk/designers/baldy-and-the-fidget

 

International

Royal Mail Tracked and Signed For - £15.00 flat rate for prints. £3 for single cards and £6.80 for 6 pack of cards (delivery 7-10 working days).

 

Please note, Baldy and The Fidget are not responsible for any additional duties or taxes which may be payable on receipt.

HOW CAN I PAY?
We accept both Paypal and all major credit/debit cards through our secure checkout.

 

WHEN WILL MY PARCEL ARRIVE?
Everything is packed with care in recyclable solid board envelopes, postal boxes or tubes so that your parcel reaches you safe and sound. Within the UK at present, you should receive your order within 1-4 working days. Outside of the UK allow up to 28 working days due to the ongoing postal delays, though many will arrive within 14 working days. If you need something urgently, please do contact us and we will do our best to help.

Please do let us know if your order has not arrived. It may be worth checking with a neighbour or your local depot first. ​

RETURNS

If there is any problem with your items or you'd like to return anything, you can do so by contacting us to arrange a return. We will refund any damaged items or if you change your mind (non-personalised items only) within 14 days of receiving your order. We will refund the sale price as soon as the items are received back in their original packaging and in saleable condition.

You will be responsible for any return postage costs to London UK.

Personalised orders and commissions cannot be refunded (unless faulty or damaged) as they are made to order.

If you have a question or suggestion, please send an email to info@baldyandthefidget.com and we will answer the same day.