FREQUENTLY ASKED QUESTIONS

How long will it take for my order to arrive?


UK orders will be sent via Royal Mail Recorded Delivery. Usually your order will arrive in 1-2 working days f rom dispatch (prints dispatch within 24-48hrs) to all UK residents. Overseas orders will usually arrive within 5 working days from dispatch for Western Europe and 7 working days for the rest of the world. All orders will need to be signed for on arrival.




Do you offer framing for your prints?


No. However all of our prints will fit most standard size frames which can be found in most department stores or big Swedish stores.




What do you print on?


We use 308gsm Hahnemuhle Photorag for all of our prints. A heavy-duty matt paper made of 100% cotton rag with a natural white tone and superb black saturation. It's an archival quality paper, also referred to as museum-grade paper. This means that the paper is acid free, resistant to tearing, free of easily oxidized material, made from cotton and has a high endurance to breakage by folding. We print your lovely image at 1440 dpi, with eight passes, using a 10-colour Ultrachrome pigment ink system for accurate colour reproduction. Our prints are always sharp, detailed, and vibrant. We also use a three-level black ink technology which basically means a better grey balance, impressive mid-tones, and no colour casts, for true black and white reproduction.




Can you create a design that is not listed on the website?


In most cases yes. Please contact us at info@baldyandthefidget.com.




What are the standard sizes available?


8 x 10 inches - Roughly A4 (203.2mm x 254mm) 12 x 16 inches - Roughly A3 (304.8mm x 406.4mm) 16 x 20 inches - Roughly A2 (406.40mm x 508mm)




Placing, cancelling or returning my order?


PLACING AN ORDER Once you've found a print you like, just hit "Add to cart". You can either carry on browsing for other prints, or hit the "My Cart" icon in the top right of the website. When viewing your cart you can always amend the quantity of prints or remove them. You also have an option "Note to seller" - this is for when you need to give us details about personalised prints. For instance your little ones DOB, name etc. This is where you add those details. This is also where you'll be able to add voucher / coupons codes if you have them. Once you're happy just hit "checkout with PayPal" and follow the instructions.
PAYMENT We use PayPal for all the orders, but don't worry you DON'T have to have an actual PayPal account in order to purchase a print. When you get to that stage of checking out, if you do have an account, fill in your details. If you don't then click on the button that says "CHECK OUT AS GUEST". A new panel will appear where you can safely input your name, address and card details in order to finaliase the payment.
CANCELLING AN ORDER If you have clicked the wrong button or noticed a mistake on your order, please notify us within 30 minutes of ordering. Requests to change or cancel orders after this confirmation time will unfortunately not be possible in most cases. It is the customer's responsibility to ensure that the content and layout of the design is correct before ordering. As many of our designs can be customised, we print to order and therefore cannot accept returns. In the unlikely event that there is a fault in the paper or printing quality of your print, please contact us at info@baldyandthefidget.com within 7 working days from the date of your confirmed order. After this time, all orders will be deemed as approved and accepted.
RETURNS Due to our prints being made to order and some being custom creations, we don't accept returns unless the print itself is damaged.




My order has not arrived in the expected time frame!


If your order does not arrive within 2 working days after dispatch (UK only) please contact us as soon as possible. Delivery times can vary and we do try to provide an accurate estimate as possible. We will always do our best to dispatch orders as quickly as possible, and if you require an order urgently please contact us before placing the order to discuss delivery options.




What are your shipping costs


Please note, prints dispatch within 24-48hrs UK - FREE (Delivery 1-2 working days)

EU - £9.00 (Delivery 5-7 working days)

US - £12.00 (Delivery 7-10 working days)

Rest of World - £15.00 (Delivery 7-10 working days)

Please note, Baldy and The Fidget are not responsible for any additional duties or taxes which may be payable on receipt.





©2020 Baldy and the Fidget.

Images may not be reproduced, resold or used in any form without written consent. 
 

  • Facebook
  • Twitter
  • Instagram